Your Warranty Journey
From orientation to ongoing support, we're with you every step of the way
What Makes Us Different
As a family-owned builder, we stand apart in ways that matter. You have real people and real support that you will meet and know. No bots or automated systems. Our homes are built with an extensive quality assurance program, ask us about it!
Before closing, we schedule a dedicated homebuyer walkthrough so you can see every detail of your new home, learn how key features work, and feel confident before we hand over the keys. During this visit, we’ll also introduce you to your Welcome Home Guide—a helpful resource designed to support you long after move-in. Inside, you’ll find an overview of our warranty process, along with care and maintenance tips that explain what to do and how often to do it to keep your home performing at its best. Log in anytime to access your guide.
Learn About the Journey
1.Homebuyer Orientation
The purpose of your Homebuyer Orientation is to introduce you to your new home and show you how the various systems and components operate. It is also an opportunity to see your home prior to closing escrow.
- As your home nears completion, your sales agent will personally notify you to schedule your Homebuyer Orientation on or around 30-days before the close of escrow.
- The Homebuyer Orientation typically occurs a week before the close of escrow.
- Your Warranty Service Representative is your advocate who assists the construction team and ensures your home is ready for you to receive your keys.
- The Homebuyer Orientation can take up to 2 hours or more, depending on the size of your home.
- A pre-planned agenda and set route ensures we cover everything.
- If you decline your Homebuyer Orientation, you will be asked to sign a waiver.
2.House-to-Home Tour
The purpose of your House-to-Home tour is to review the status of any final adjustments that were listed from your Homebuyer Orientation.
- The House-to-Home Tour usually takes place on or the day before escrow closes.
- We strive to complete any orientation items prior to this meeting. However, some items may require ordering a part or scheduling a specialty trade who is unavailable on short notice. If this applies to your home, we will provide you with a schedule and estimated completion date of such items at your House to Home Tour.
- Our goal is to close your home the same day or the day after your House to Home Tour, however sometimes it happens later depending on your specific situation.
- Typically, your House to Home Tour takes approximately 20 minutes.
- Your Warranty Service Representative will also schedule your first follow-up visit to meet you after closing (typically scheduled 60 days after closing).
- Williams Homes will make corrections as soon as reasonably possible but may not complete all items prior to close of escrow. Any remaining items will be resolved under the Home Warranty after the close of escrow and the closing date shall not be extended by reason of any corrective work.
3.Satisfaction Survey
Administered by CustomerInsight, an independent research company specializing in customer satisfaction.
- Purchase & Delivery Survey Emailed 14-days after closing.
- Year-End Survey Emailed 14-days after warranty anniversary.
- Focuses on the overall homebuying and warranty experience and will help us improve the way we design, build, market, sell, and service homes.
- CustomerInsight will donate to the Make-A-Wish Foundation when a survey is completed.
4.Maintenance Reminders
Our warranty portal automatically sends these reminders to help homeowners stay on top of important upkeep tasks throughout the year
- Maintenance reminders are sent during the first year of ownership.
- In addition, the Welcome Home Guide includes a detailed maintenance checklist for reference anytime to keep the home looking fresh and well-maintained.
5.60-Day Follow-Up Visit
Typically scheduled during your House-to-Home appointment up to sixty days (60) after closing. Best practices have found that living in your home for 60 days will provide you enough time to settle in and familiarize yourself with your home.
- The Welcome Home Guide provides a notes section to document questions or concerns for your warranty rep to review during the visit.
- Keeping your Welcome Home Guide in a kitchen drawer with a pen ensures answers and notes are always within reach.
6.11-Month Follow-Up Visit
Typically scheduled 30-45 days before the limited warranty expires.
- You will receive a reminder to contact our office to schedule your appointment.
- This appointment is essential because most installer and manufacturer warranties will be expiring after the first year.
- The warranty representative will also review the maintenance recommendations and answer any questions you may have on performing these tasks.
7.Work Orders
We work directly with our trade contractors and communicate with them directly using a work order.
- After completing a follow-up visit, our warranty representative will issue the necessary work orders and coordinate with the trade contractor to schedule and complete the repairs.
- Homeowners can track their opened and closed work orders on the warranty portal.
Contact Our Home Support Team
Have a question or need support? We're here for you. Emergencies are rare, but if the need arises, 24/7 phone support is available.